The Rogue Hub is a Southern Oregon initiative started in 2016 to increase cross-sector collaboration with the shared goal of increasing access to services and improving the overall health of our community. At the time, community members cited a host of obstacles to accessing needed resources including overly complex systems to navigate, difficulty completing applications at multiple organizations, varying eligibility requirements and long waitlists. Since then the need has grown due to the wildfires of 2020 and the COVID-19 pandemic.
The Rogue Hub model was designed with a “no wrong door” policy which means that wherever a community member shows up, they can access the resources they need. This is particularly important as community members express feeling like a burden and are discouraged when having to share their stories repeatedly while seeking help. This “no wrong door’ policy is supported by a closed–loop referral platform called Reliance eReferrals and four guiding principles; accountability, transparency, shared language and meaningful engagement. Partners use the Reliance eReferrals system to make and receive referrals in a timely fashion and with a warm connection. There are currently 17 Rogue Hub partners and many more that support the Rogue Hub. These various organizations comprise many resources including food, shelter, healthcare, childcare, education, employment, legal assistance, financial help and social support.